Terms of Use & Business

Last updated: 29 August 2025

Welcome to Lucid. We’re a regulated law firm. We give sharp legal advice. This page sets out the terms that govern:

  • Your use of our website
  • How we work with you as a client

By using our site or instructing us, you accept these terms.

1. Who we are

Lucid Advice Limited – Company No. 14491045 – trades as Lucid.Legal.
We are regulated by the Solicitors Regulation Authority – SRA ID: 8011100.
Email: info@lucid.legal

2. Website use

You can view and share content from this site. But don’t copy, change, or reuse anything without our permission.
Do not misuse the site or try to access areas you shouldn’t.
We are not liable for downtime, bugs, viruses, or anything linked to third-party sites.
Nothing on this site is legal advice.

3. Privacy and ID checks

We respect your privacy. Our Privacy Policy explains how we handle your data. By using our services, you agree to it.
We may need to check your ID. We use secure third-party systems for this.
By providing ID, you agree we can run these checks and share your data for that purpose.

4. Working with Lucid

When you instruct us, we’ll send a short letter confirming what we’ve agreed.

  • Fees – Fixed or hourly, agreed upfront. VAT and disbursements are extra.
  • Invoices – Unless otherwise agreed, we bill monthly. Payment is due in 7 days. We charge 15% per year on late payments. We may stop work or hold documents if payment is late.
  • Cancellation – If you’re a consumer, you have a 14-day cancellation right. You can ask us to start work straight away if needed.
  • Your role – Give clear instructions. Respond quickly. Pay fees and costs on time.
  • Our role – Give clear advice. Act in your best interests. Keep things moving.
  • Ending the relationship – Either of us can end things at any time. We will charge for work done up to that point, plus any costs that can’t reasonably be avoided. If you appoint someone else, we’ll hand over documents within reason. We may charge our hourly rate for anything more than a basic handover.

5. Complaints

Not happy? Start with your case handler.
Still unresolved? Email complaints@lucid.legal
You can also contact the Legal Ombudsman:
www.legalombudsman.org.uk – 0300 555 0333
You may also challenge a bill under the Solicitors Act 1974

6. Liability and risk

  • Our liability is capped at £3 million, unless agreed otherwise
  • Unless caused by fraud or gross negligence, our liability is further capped at the total fees paid by you on the matter at the time of the event
  • We are not liable for:
    • Delays or losses caused by others
    • Things outside our control
    • Loss of profits, business, opportunity, or other indirect or special losses
    • Use of this website or reliance on unfinished or partial documents
  • Our advice is for you only, no third party may rely on it
  • Neither of us is liable for losses suffered by others

7. Force majeure

We are not liable if something outside our control stops or delays us, including strikes, illness, cyberattacks, outages, or major disruption

8. Email and security

We often use a normal email. It’s fast, but not always secure.
You accept the risk of delay, interception, or loss.
We check for viruses, please do the same.

9. File storage

We keep your file for 7 years, then we may destroy it unless you tell us not to.
We do not destroy original documents held in safe custody, like deeds or wills.
We may charge a one-off storage fee if stated in your engagement letter.

10. Law and jurisdiction

These terms are governed by English law
Disputes go to the English courts

That’s it.
Clear terms, fair limits, no surprises.
Any questions, just ask.